Track & Trace

Track your packages you can login or add your Job Number below.


Track & Trace


Insurance Services

ITS Shipment Insurance provides you with protection against the risk of Physical loss or Damage to your shipments from external causes during transportation on the DHL Network.

ITS handle all shipments with great care throughout the delivery process. Although it is rare, unfortunately accidents can sometimes happen and insurance will provide you with additional peace of mind and financial protection (limited to your financial loss).

It is important to note that ITS liability is limited in accordance with it’s terms and conditions. If you think Liability cover is insufficient ITS encourages you to protect yourself against potential loss or damage by purchasing additional shipment Insurance.


Benefits of shipment insurance

  • Ease of use – simply select ‘additional Insurance’ in your ITS shipping tool and complete the short online form
  • Simple pricing – you pay £35.00 or 3% of the value of the goods; whichever is the greater (please note the value of the goods entered should reflect the cost of the replacement of the goods)
  • No excess – you are compensated for the full cost of the replacement
    You are covered from when ITS is in control or possession of the shipment until the time of delivery*
  • If you do need to make a claim you are covered for both the replacement value of the goods and the carriage charges

Summary of cover

  • The cover is provided by way of a policy issued by our agent, such as; FedEx / DHL. All claims are subject to their approval
  • It applies to goods carried under a single waybill
  • Cover is for physical loss or damage of goods arising from an external cause during transportation such as
    – Natural disasters ; including storms, flooding , lightning & earthquakes
    – Vehicle Crash, terrorism whilst goods are not in transit
    – Theft or Piracy

Contact our customer Service team today – 0208 905 2200 or